How do I send my raw footage? ▼
We use secure file transfer via Google Drive, WeTransfer, or Dropbox. After you reach out and choose a plan, we'll send you a dedicated upload link within a few hours. No account or software installation required on your end.
What video formats do you deliver? ▼
We deliver in MP4 (H.264) by default, optimized for web, social media, and streaming platforms. Other formats — ProRes, MOV, AVI, WebM — are available on request, primarily for Enterprise clients or specific platform requirements.
How does the revision process work? ▼
Once you receive your edited video, you can submit revision notes via email or WhatsApp. We'll implement your changes and re-deliver within 24 hours. Each plan includes a set number of revision rounds. Enterprise clients receive unlimited revisions until they're 100% satisfied.
Do you offer monthly retainer packages? ▼
Yes — and they're our most popular option! If you need regular video editing (weekly Reels, monthly YouTube videos, ongoing ad creatives), a monthly retainer saves you up to 40% compared to per-video pricing. Contact us to discuss a custom package tailored to your content volume.
Is rush delivery (24h) available? ▼
Yes. Rush delivery is available for an additional fee depending on the complexity of your project. Contact us directly before booking and we'll confirm availability and pricing. We always try to accommodate urgent deadlines for our regular clients.
How do I get started or claim my free trial? ▼
Simply click "Start Your Free Trial" and fill out the contact form. Tell us about your video project — what you need edited, the length, your style preferences, and any examples you love. We'll reach out within a few hours to kick things off. No credit card required for the free trial.
Can I request a dedicated editor for my brand? ▼
Yes — a dedicated editor is included in our Enterprise plan. This means the same editor works on all your content, learning your brand style, tone, and preferences over time. For consistent, high-volume content, this is the best way to ensure every video feels truly on-brand.
What types of videos do you NOT edit? ▼
We work with almost any type of video content. We do not edit illegal content, content promoting harm, or highly explicit adult content. For niche categories, feel free to reach out and we'll confirm whether it falls within our scope before you book.